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How Does DevOps Fit with ITIL? | @DevOpsSummit #DevOps

DevOps simply represents the better fusion of the usually quite distinct departments of software engineering and IT operations

How Does DevOps Fit with ITIL?
By Neil McEvoy

DevOps simply represents the better fusion of the usually quite distinct departments of software engineering and IT operations. The goal is faster and safer rates of software innovation.

A simple objective but a troublesome one in reality – as many experts explain the core issue is they are directly opposed: One is tasked with creating as much software change as is possible, and the other tasked with minimizing change as much as possible. Even the smallest full stop in a URL in a line of code can break an entire system and deploying complex enterprise applications multiplies this risk factor my many magnitudes.

As DevOps guru Gene Kim describes in this article on the integration of DevOps with ITIL:

DevOps aims to address a core, chronic conflict that exists in almost every IT organization.  It is so powerful that it practically pre-ordains horrible outcomes, if not abject failure. The problem? The VP of Development is typically measured by feature time to market, which motivates as many changes, as quickly as possible.  On the other hand, the VP of IT Operations is typically measured by uptime and availability.

The discussion of the fit with ITIL is a perfect starting point for building an Enterprise DevOps, as the practices are well established and well understood across many large organizations.

Gene makes the critical point: Rather than being competitive these are actually two halves of the same jigsaw. Gene describes DevOps as more ‘agile philosophy + practical tools like Puppet’ without a formal documentation base, versus ITIL which is entirely this. Complaints of ITIL are that it is too ‘heavy’, too bureaucratic, and so ultimately the DevOps movement simply represents an extension of ITIL practices – Being able to better achieve the processes it describes through automation tools described for this purpose.

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